Refund Policy

1. Weblanda subscriptions

The trial is the trial

Every new shop gets 14 days free, with no card required. That is deliberately there so you can find out whether Weblanda suits your business before any money changes hands. Build your shop, add your products, take a test order. If it is not right for you, walk away having paid nothing.

After the trial

Plans are paid in advance for a quarter, six months or a year. Those payments are not refundable.

What you can do at any time is cancel. When you cancel:

• you are not charged again
• your shop stays online for the rest of the period you have already paid for — you do not lose the time you bought
• when that period ends, your shop stops serving visitors but your data is kept, so paying again brings everything back exactly as it was

When we will refund anyway

Policies should not be used to keep money we have not earned. We will refund you if:

• you were charged twice for the same period, or charged after cancelling
• a fault on our side made your shop unusable for a meaningful stretch of your paid period and we could not fix it
• you were charged for a plan you did not choose

Write to support@weblanda.com with your shop name and what happened. We aim to reply within 2 working days. Approved refunds go back to the card or account you paid from, through Paystack, and usually take 5 to 10 working days to appear.

How to cancel

Go to Dashboard → Subscription, or email us. There is no cancellation fee and you do not have to give a reason.

2. Things you bought from a shop on Weblanda

If you bought a product from a shop whose address ends in weblanda.shop, you did not buy it from Weblanda. You bought it from that business. We provide the software their shop runs on, and the payment settles directly into their own bank account — it never passes through us.

That means we cannot refund it, cancel it, or send you a replacement. Refunds, returns, exchanges and delivery problems are set by that shop and handled by that shop.

To sort out an order:

• use the WhatsApp button or contact details in the shop's footer — most shops on Weblanda reply there fastest
• check the shop's own returns policy, if they publish one
• use the Track your order link in the shop's footer to check where a delivery has got to before assuming it is lost

If a shop will not respond and you believe it is acting dishonestly, tell us at support@weblanda.com. We cannot refund you, but we can investigate and we will remove a shop that is defrauding people. Your bank or card issuer's chargeback process remains available to you, as does Paystack's dispute process.

3. Delivery charges

Where an order used courier delivery, the delivery charge covers a shipment that is booked with a courier as soon as your payment is confirmed. Once booked it is generally not recoverable. Where a shop delivers itself or you selected collection, any delivery charge is entirely a matter between you and that shop.

4. Custom Build deposits and scoping fees

A scoping session is refundable in full up until the call happens. Once the call has taken place and you have the written scope, it is not refundable, because the thing you paid for has been delivered.

A build deposit is refundable in full until we have confirmed your brief and started work. After that it is not refundable, because the deposit is what reserves one of a small number of slots and pays for time already spent. If we cancel, or cannot deliver what was agreed, you get the whole deposit back.

The rounds of changes stated on each package are included in the price. Further changes, or anything outside the scope published at weblanda.com/custom-build when you paid, are quoted separately before any work on them starts. If the balance on delivery is not paid, the site is not transferred or put live, and the deposit is not returned.

5. Contact

Weblake Technologies
Lagos, Nigeria
support@weblanda.com